FAQs & PROMISES
Everything You Want to Know
In One Place
Frequently Asked Questions
It can be challenging to know if you or a loved one needs a health monitoring device. It can be even more difficult to decide which device to get. Electronic Caregiver makes it easy by personally assigning a Care Partner to you to assess an individual’s needs, and pair them with the complete system that’s right for them. Learn more about our products by reading our Frequently Asked Questions. If you cannot find the answer you’re looking for, ask us by using the form below or visit Our Contact Page
Pick a Category
Care Partners
Premier
Pro Health
Purchasing
Our Promise
In-Home Checkups
The Premier Series 1 and both Pro Health packages offer pocketMD. At the push of a button you have 24/7 access to on-call physicians. Remember, even Ben Franklin knew that “an ounce of prevention is worth a pound of cure.”
Real-Time Evaluations
In knowledge, there is great power. Monitor your blood pressure, oxygen, blood glucose levels, temperature, or weight as often as you’d like. Talk about the information with your doctor at your next regular checkup. Stay in the know about your health. You got this!
Emergency Response
Don’t fear independence. All of our products are equipped with an alert button, connecting you to trained EMT operators in moments. We will stay on the line with you in times of crises until emergency responders are by your side.
Physician On-Demand
Don’t wait to for an appointment with your primary care that could be weeks out for non-emergency visits. Choosing a package with pocketMD will grant you access to a medical expert at the click of a button. Before you schedule your doctor’s appointment, talk to an on-demand physician to see if your symptoms warrant an in-office visit. We will help assess your situation and advise you on the best course of action.
Caregiver Coordination
At Electronic Caregiver we understand that caregivers are true heroes. Our electronic care giving devices work hand-in-hand with your caregiver and supplement the invaluable in-home services provided by them. They can use the Family Care App to track your medication schedules, locations, and more.
Vitals Monitoring
When you choose a Pro Health package you can take full control of your health and your life. Track and monitor your vitals for blood pressure, blood sugar, oxygen, and heart rate to ensure you’re living your fullest life.
Medication & Test Reminders
Forgetting to take medication is a universal human fault. Young diabetics and middle-ages persons with high cholesterol can benefit from the electronic test and medication reminders provided in all Electronic Caregiver packages. From our Premier Series 3 to the Standard Pro Health package, Electronic Caregiver customers will never have to worry about missing another test or dose of medication.
Can’t Find an Answer? Ask Us Your Question!
Care Partners
What is a Care Partner?
A Care Partner is trained and has the knowledge to match your needs to the best product and system for you. Our Care Partners are across a wide range of backgrounds – from former nurses, current doctors, those dedicated to helping their community, or even a fellow senior themselves.
Is there a Care Partner in my area?
We have Care Partners located in many communities across the United States. Visit our directory to find and reach out to a Care Partner near you! Or call us at 833-324-5433 ext 2 to find a system for you.
Console
Activity Detection
The Pro Health console provides customized detection that verifies activity. If a challenge renders a person unconscious and unable to press a button, we’ll know something is wrong, and an alert signal activates the emergency response facility.
Premier
What is a Premier system?
A Premier system from Electronic Caregiver is a pocket smart health device to have protection at home or on the go. The Premier offers 24/7 Emergency Response, an included Wrist Pendant, Care Plan Management, Caregiver Connectivity, and cellular services.
How do I know I need a medical alert system?
If you are looking for peace of mind, help keeping your health on track, and staying protected wherever you go then our medical alert system could be a perfect fit for you. In addition, a medical alert system offers the best protection for any situation that could arise, as you never know when an emergency can happen. There’s nothing better than being protected, so get your system today!
What is the Wrist Pendant that comes with a system?
A wrist pendant is included in all our health monitoring packages. It is a stylish, submersible band equipped with emergency assistance access. This lightweight, attractive, safety device is worn 24/7. It provides reliable protection, and because it doesn’t look like an emergency alert pendant, our clients love wearing it!
What is pocketMD?
PocketMD is an option offered through Electronic Caregiver systems, where at the touch of a button, a customer can get connected 24/7 to a professional, qualified physician licensed in their state. A consultation can be made over the phone, from the comfort of home, and in many cases, a prescription can be called in. Electronic Caregiver customers love the convenience of pocketMD.
What happens when I call for help?
In the event of an emergency, pressing the button on your wrist pendant or system will connect you to 24/7 Emergency Services who will be able to work with dispatchers to send a response to your location.
What is the Caregiver App?
Our Caregiver App, RemoteCare 24/7, provides the chance for caregivers, whether a family member or a professional, the option to stay in the know for a user’s health plan. It will help the carer know if a medication reminder was missed or be able to track the location of the user with the Premier system.
What reminders are available with the system?
Each system is personalized for your needs and health care plan. Medication reminders, appointment reminders, and many more are options to assist your health journey.
Pro Health
What is a Pro Health system?
A Pro Health system from Electronic Caregiver offers connected care and health plan monitoring at home. In addition, the Pro Health offers 24/7 emergency response, vitals monitoring, and medication reminders.
How do I know I need a medical alert system?
If you are looking for peace of mind, help keeping your health on track, and staying protected wherever you go then our medical alert system could be a perfect fit for you. In addition, a medical alert system offers the best protection for any situation that could arise, as you never know when an emergency can happen. There’s nothing better than being protected, so get your system today!
What is Vital Monitoring?
One of the main features of a Pro Health system is the ability to check several health vitals with Bluetooth-enabled devices. Reminders can be set up with the time and how often to take a reading. Track and monitor your vitals for blood pressure, blood sugar, oxygen, and heart rate to ensure you’re living your fullest life.
What is the Wrist Pendant that comes with a system?
A wrist pendant is included in all our health monitoring packages. It is a stylish, submersible band equipped with emergency assistance access. This lightweight, attractive, safety device is worn 24/7. It provides reliable protection, and because it doesn’t look like an emergency alert pendant, our clients love wearing it!
What is pocketMD?
PocketMD is an option offered through Electronic Caregiver systems, where at the touch of a button, a customer can get connected 24/7 to a professional, qualified physician licensed in their state. A consultation can be made over the phone, from the comfort of home, and in many cases, a prescription can be called in. Electronic Caregiver customers love the convenience of pocketMD.
What happens when I call for help?
In the event of an emergency, pressing the button on your wrist pendant or system will connect you to 24/7 Emergency Services who will be able to work with dispatchers to send a response to your location.
What is the Caregiver App?
Our Caregiver App, RemoteCare 24/7, provides the chance for caregivers, whether a family member or a professional, the option to stay in the know for a user’s health plan. It will help the carer know if a medication reminder was missed or the results of a vital reading.
What reminders are available with the system?
Each system is personalized for your needs and health care plan. Medication reminders, appointment reminders, vitals monitoring reminders, and many more are options to assist your health journey.
Purchasing
Where can I purchase a system?
We like to make sure our users have the best system to meet their needs, therefore we offer our products directly to our customers through calling our office or connecting with a Care Partner. Get connected today to personalize your system for your health journey!
How do I find a Care Partner?
You can search our Directory page to locate a Care Partner in your area or give us a call at 833-324-5433 ext 2 to get you in touch with one.
What system is right for me?
From our virtual caregiver Addison Care, in-home Pro Health, or on-the-go Premier, we have an Electronic Caregiver system to be personalized for you! Reach out to get started with yours today!