FAQs & PROMISES
Everything You Want to Know
In One Place
Frequently Asked Questions
It can be challenging to know if you or a loved one needs a health monitoring device. It can be even more difficult to decide which device to get. Electronic Caregiver makes it easy by personally assigning a Care Partner to you to assess an individual’s needs, and pair them with the complete system that’s right for them. Learn more about our products by reading our Frequently Asked Questions. If you cannot find the answer you’re looking for, ask us by using the form below or visit Our Contact Page
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Care Partners
Premier
Pro Health
Purchasing
Our Promise
In-Home Checkups
The Premier Series 1 and both Pro Health packages offer pocketMD. At the push of a button you have 24/7 access to on-call physicians. Remember, even Ben Franklin knew that “an ounce of prevention is worth a pound of cure.”
Real-Time Evaluations
In knowledge, there is great power. Monitor your blood pressure, oxygen, blood glucose levels, temperature, or weight as often as you’d like. Talk about the information with your doctor at your next regular checkup. Stay in the know about your health. You got this!
Emergency Response
Don’t fear independence. All of our products are equipped with an alert button, connecting you to trained EMT operators in moments. We will stay on the line with you in times of crises until emergency responders are by your side.
Physician On-Demand
Don’t wait to for an appointment with your primary care that could be weeks out for non-emergency visits. Choosing a package with pocketMD will grant you access to a medical expert at the click of a button. Before you schedule your doctor’s appointment, talk to an on-demand physician to see if your symptoms warrant an in-office visit. We will help assess your situation and advise you on the best course of action.
Caregiver Coordination
At Electronic Caregiver we understand that caregivers are true heroes. Our electronic care giving devices work hand-in-hand with your caregiver and supplement the invaluable in-home services provided by them. They can use the Family Care App to track your medication schedules, locations, and more.
Vitals Monitoring
When you choose a Pro Health package you can take full control of your health and your life. Track and monitor your vitals for blood pressure, blood sugar, oxygen, and heart rate to ensure you’re living your fullest life.
Medication & Test Reminders
Forgetting to take medication is a universal human fault. Young diabetics and middle-ages persons with high cholesterol can benefit from the electronic test and medication reminders provided in all Electronic Caregiver packages. From our Premier Series 3 to the Standard Pro Health package, Electronic Caregiver customers will never have to worry about missing another test or dose of medication.
Can’t Find an Answer? Ask Us Your Question!
Care Partners
Who are your Care Partners?
Electronic Caregiver Care Partners have hands-on knowledge about all that caregiving entails. Some of our partners operate their caregiving businesses, and most of them have been a caregiver for a loved one. They know caregiving compassion first-hand. These are some of the reasons we partner with them; and why we train them to assess your needs and match you with the best product for you. Call a Care Partner in your area. We know you’ll love working with them.
Console
Activity Detection
The Pro Health console provides customized detection that verifies activity. If a challenge renders a person unconscious and unable to press a button, we’ll know something is wrong, and an alert signal activates the emergency response facility.
Premier
Can I Purchase Your Devices in Stores?
Electronic Caregiver devices are distributed solely through our Master Care Partners. Offering our products directly to the consumer allows us to get to know the nuances of each of our customers and to meet their needs fully. Life is not one-size-fits-all; our systems aren’t either. Find a Care Partner near you to start the discussion.
How Do I Know I Need a Medical Alert System?
If you are looking for peace of mind and help to keep your health on track, then our medical alert system could be a perfect fit for you. In addition, a medical alert system offers the best protection for any situation that could arise, as you never know when an emergency can happen. There’s nothing better than being protected, so get your system today!
Medication Reminders
Electronic Caregiver systems are equipped with personalized, monitored medication reminders to keep you on track with your care plan. If there is no response to the reminder, our care professionals will check to make sure you’re okay. Be reminded about blood sugar tests, upcoming doctor appointments, or medication schedules so you can continue living life uninterrupted.
pocketMD
PocketMD is an option offered through Premier, where at the touch of a button, a customer can get connected 24/7 to a professional, qualified physician licensed in their state. A consultation can be made over the phone, from the comfort of home, and in many cases, a prescription can be called in. Electronic Caregiver customers love the convenience of PocketMD.
Rapid Response Care Professionals
On the other end of your Electronic Caregiver device are trained Rapid Response Care Professionals. You will never be alone during crises. Our team remains connected to you during emergencies, monitoring, reassuring, advising, and assessing until a responder is kneeling at your side.
Wrist Pendant
A wrist pendant is included in all of our health monitoring packages. It is a stylish, submersible band equipped with emergency assistance access. The portable device is operated by cellular service, so no need to be tethered to a landline. With GPS, be protected wherever you go. This lightweight, attractive, safety device is worn 24/7. It provides reliable protection, and because it doesn’t look like an emergency alert pendant, our clients love wearing it!
Pro Health
Can I Purchase Your Devices in Stores?
Electronic Caregiver devices are distributed solely through our Master Care Partners. Offering our products directly to the consumer allows us to get to know the nuances of each of our customers and to meet their needs fully. Life is not one-size-fits-all; our systems aren’t either. Find a Care Partner near you to start the discussion.
How Do I Know I Need a Medical Alert System?
If you are looking for peace of mind and help to keep your health on track, then our medical alert system could be a perfect fit for you. In addition, a medical alert system offers the best protection for any situation that could arise, as you never know when an emergency can happen. There’s nothing better than being protected, so get your system today!
Medication Reminders
Electronic Caregiver systems are equipped with personalized, monitored medication reminders to keep you on track with your care plan. If there is no response to the reminder, our care professionals will check to make sure you’re okay. Be reminded about blood sugar tests, upcoming doctor appointments, or medication schedules so you can continue living life uninterrupted.
pocketMD
PocketMD is an option offered through Premier, where at the touch of a button, a customer can get connected 24/7 to a professional, qualified physician licensed in their state. A consultation can be made over the phone, from the comfort of home, and in many cases, a prescription can be called in. Electronic Caregiver customers love the convenience of PocketMD.
Rapid Response Care Professionals
On the other end of your Electronic Caregiver device are trained Rapid Response Care Professionals. You will never be alone during crises. Our team remains connected to you during emergencies, monitoring, reassuring, advising, and assessing until a responder is kneeling at your side.
Wrist Pendant
A wrist pendant is included in all of our health monitoring packages. It is a stylish, submersible band equipped with emergency assistance access. The portable device is operated by cellular service, so no need to be tethered to a landline. With GPS, be protected wherever you go. This lightweight, attractive, safety device is worn 24/7. It provides reliable protection, and because it doesn’t look like an emergency alert pendant, our clients love wearing it!
Purchasing
Can I Purchase Your Devices in Stores?
Electronic Caregiver devices are distributed solely through our Master Care Partners. Offering our products directly to the consumer allows us to get to know the nuances of each of our customers and to meet their needs fully. Life is not one-size-fits-all; our systems aren’t either. Find a Care Partner near you to start the discussion.
How Do I Know I Need a Medical Alert System?
If you are looking for peace of mind and help to keep your health on track, then our medical alert system could be a perfect fit for you. In addition, a medical alert system offers the best protection for any situation that could arise, as you never know when an emergency can happen. There’s nothing better than being protected, so get your system today!
Who are your Care Partners
Electronic Caregiver Care Partners have hands-on knowledge about all that caregiving entails. Some of our partners operate their caregiving businesses, and most of them have been a caregiver for a loved one. They know caregiving compassion first-hand. These are some of the reasons we partner with them; and why we train them to assess your needs and match you with the best product for you. Call a Care Partner in your area. We know you’ll love working with them.
Referral Based
Independent Resellers
Independent resellers can bring new and innovative products to their community, uplifting the health of their neighbors, friends, and family.
Member Benefit Organization
Member benefit organizations fit perfectly into our referral-based partnership program. By offering our services to their distinguished members organizations can uplift the health of their community.
Non-Proifts
Non-profits can take advantage of our referral program to provide an affordable benefit to the populations they serve.
Volunteer Groups
Volunteer groups can take advantage of our referral program to provide an affordable benefit to the populations they serve.
Referral Based
Doctors/Clinicians
Doctors and/or Clinicians can utilize ECG Services to take advantage of reimbursable CMS services such as Remote Patient Monitoring and Chronic Care Management.
Hospitals
White Label – Hospitals can implement a turnkey Remote Patient Monitoring program to help reduce readmissions and extend the care they provide beyond their clinic.
Reimbursable – Hospitals can utilize ECG Services to take advantage of reimbursable CMS services such as Remote Patient Monitoring and outpatient monitoring, leading to improved outcomes and uplifting community health.
Insurance
Insurance providers can offer a proactive health and safety system to their clients reducing emergency and healthcare costs.
Skilled Care Providers
Skilled care providers can use ECG technology to take advantage of the reimbursable Remote Patient Monitoring program offered by CMS.
Referral Based
Home Care (Private Duty)
Home Care companies can diversify their service offerings while providing direct insight into the well-being of their clients to their loved ones and care teams. They can also utilize ECG services to still provide care to those who may not be able to take full advantage of their services.
Hospitals
White Label – Hospitals can implement a turnkey Remote Patient Monitoring program to help reduce readmissions and extend the care they provide beyond their clinic.
Reimbursable – Hospitals can utilize ECG Services to take advantage of reimbursable CMS services such as Remote Patient Monitoring and outpatient monitoring, leading to improved outcomes and uplifting community health.
Senior Living Communities
Senior Living communities can diversify their service offerings while providing direct insight into the well-being of their residents to their loved ones and care teams.