Privacy Policy

Electronic Caregiver (“we,” “us,” or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with us through our website, services, and communications, including text messaging.

Information We Collect

We collect personal information you voluntarily provide, such as your name, email address, phone number, payment information, and health-related data if applicable. We also collect information automatically through cookies and similar technologies to improve your experience on our site.

How We Use Your Information

We use your information to:

  • Provide and manage our services, including remote monitoring and health management solutions.
  • Process payments and communicate with you about your account.
  • Send service updates, reminders, and promotional offers via text messages, email, or voice communications.
  • Enhance our services through data analysis and research.
  • Comply with legal obligations and enforce our terms of service.

SMS Communications and Consent

By providing your mobile phone number, you consent to receive SMS (text) communications from Electronic Caregiver. These may include service-related alerts, appointment reminders, customer care messages, and promotional content. SMS consent is collected independently of other communication preferences such as email or voice.

Your mobile number is used solely for delivering the services and information you’ve requested. You may opt out of SMS messages at any time by replying STOP to any message. For support, reply HELP or visit our Privacy Policy or Terms of Service.

Standard Messaging Disclosures:

Data Sharing for SMS Purposes

Electronic Caregiver does not sell, rent, or share your mobile opt-in or SMS consent with third parties or affiliates for marketing purposes. Your mobile number is used solely for delivering Electronic Caregiver services and communication, and never for unsolicited third-party outreach.

Email Communications

By providing your email address, you consent to receive email communications from Electronic Caregiver. These communications may include service updates, newsletters, and promotional offers. You may opt-out of receiving these emails at any time by following the unsubscribe link provided in the email.

Voice Communications

By providing your phone number, you consent to receive voice communications from Electronic Caregiver, which may include service updates, reminders, or important information related to your account. You can opt-out of receiving these voice calls by contacting us directly.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers to assist in delivering our services, under strict confidentiality agreements. Your health-related information is only shared with your consent or as required by law. We may also disclose information to comply with legal obligations or protect our rights.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we take steps to delete, anonymize, or securely store it in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, and analyze usage patterns. You can manage your cookie preferences through your browser settings.

GDPR Compliance

If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, or delete your personal data, the right to restrict or object to processing, and the right to data portability. To exercise these rights, please contact us using the information provided below.

CCPA Compliance

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal data we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Accessibility Statement

Electronic Caregiver is committed to ensuring that our services are accessible to all users, including those with disabilities. If you experience any barriers to accessibility on our website, please contact us so we can assist you.

Cognitive Systems

The Addison Aware app’s motion sensing capabilities are powered by Cognitive Systems WiFi Motion for Caregiving technology. You can find Cognitive’s Privacy Policy here: Cognitive Privacy Policy.”

Contact Information for Data Protection Officer (DPO)

If you have any concerns regarding the processing of your personal data, you can contact our Data Protection Officer (DPO) at asalcido@ecg-hq.com. Please include “Data Protection Officer” in the subject line of your email.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website with an effective date.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Electronic Caregiver
Address: 506 S. Main St Ste 1000 Las Cruces, NM 88001
Phone: 1-833-ECG-LIFE (1-833-324-5433)
Email: [email protected]